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BeAnywhere Personal Edition
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My BeAnywhere Account My BeAnywhere Account BeAnywhere is a service priced per computer.
You can sign up a Monthly Plan (the subscription is paid in the beginning of every month) or you can get a discount of almost 50% on an Annual Plan (the subscription is paid in the beginning of every year).
To find out more about BeAnywhere plans, click here. Log into your account at http://personal.beanywhere.com and click on “My Subscription”.
Here you can manage your BeAnywhere subscription. When you install BeAnywhere you have 14-days to use it 100% free.
After this trial period you can keep using it but you’ll be limited to 1 session/day.
To remove all limitations, please subscribe to one of our flexible plans. Click here for more information. Yes. The trial account allows you to install BeAnywhere in up to 3 computers.
To remotely access another computer, install BeAnywhere on that computer. To do this, just login at BeAnywhere with your account from the computer you wish to add. Select Add NEW Computer and follow the installation instructions. If you wish to continue to use BeAnwyhere after the 14-day trial period, you'll be asked to renew your subscription.
You can do this by selecting Buy on the navigation bar at the top of your browser window.
Log in with your account and follow the instructions. No. If you pay with Credit Card or PayPal your monthly subscription is automatically renewed.
You don't need to worry with that as you won't notice any service interruption.
BeAnywhere is priced per computer (1 license per remotely accessible computer).
If you have a trial license, then you are free to use it for 30 days.
After the trial period, you can sign up a Monthly Plan (the subscription is paid in the beginning of every month) or you can get a discount of almost 60% on an Annual Plan (the subscription is paid in the beginning of every year).
Both plans include this:
- Unlimited access to your computers
- One flat rate, no matter how much you use BeAnywhere
- Flexibility to add more computers at any time
- Free software and service upgrades
- Free technical support
For pricing, please click here. You can click on the "Resend Email" button to have the email sent again to your email address. Make sure that you add support.bape@beanywhere.com to your receipent's list so it the email doesn't get caught on your spam filter.
You can click on the "Change Email" button to change the email address to another email account. Download the BeAnywhere console from http://personal.beanywhere.com, install it, run it and select to create a new account.
Enter the required information (name, email, etc.) and wait for a confirmation email with an activation link.
Use that link to activate your 14-day free trial account. Features Features Remote computer (Server)
- Windows 7, XP, Vista, 2000, Server 2003 or later
- Always on" stable Internet connection (DSL, Cable, ISDN, etc.)
- Minimum of Pentium 450 with 128 MB of RAM
Local computer (the one that you will use to access the Server):
- Windows 7, XP, Vista, 2000, Server 2003 or later
- Minimum of Pentium 300 with 64 MB of RAM
- Internet connection
Both tools allow you to share or send files to somebody else.
File Transfer is the best option if you want to share several files or entire folders with someone.
On the other hand, if all you want to do is to send ONLY ONE file then File Share is the simpler and faster option. Ever needed to email someone a file but it was just too big?
BeAnywhere allows you to securely share files too large for email with your friends and colleagues.
File Share generates a secure link that the recipient will use to download the content directly from your computer.
You can control how long the file will be available, to whom, and how many times it can be downloaded. There is no limit.
You can share files of any size. Yes, when you download a file that already exists in your PC you have the option to overwrite the file or to resume the download. We do not share the link to your file with anyone unless you requested it using our optional email service.
The files you share are always protected by the password defined by you in the moment the share is created. Only those who know the password can download the file.
All shared files are given a unique download link. When you create a file share you have the option to keep it indefinitely or to setup an expiration date to it.
After that date the download link will no longer work.
Please remember: the access to your shared files is only possible if your computer is switched on, connected to the Internet and has the BeAnywhere service enabled. When you create a file share you have the option to set a limit to the number of times it can be downloaded (or to leave it unlimited).
When the number of downloads reach the defined limit, the link will no longer work. BeAnywhere makes it easy to synchronize files and entire folders just by the touch of a button.
Synchronize unlimited number of files and folders between your local and remote computers.
File Sync can work in 3 different modes:
- Both Ways: When you synchronize you'll get the exact same files in the remote and local folders.
- Remote to Local: When you synchronize the most recent remote files are transferred to the local folder.
- Local to Remote: When you synchronize the most recent local files are transferred to the remote folder.
No, there are no limits.
Your only limit is the bandwidth of your Internet connection. There are several properties you define when you invite a Guest that will increase your security:
- Invitation Period: You can invite trusted parties to access to your computer by sending an email invitation that is valid only for a specified period of time. The email contains a special link that the guest can use to access to your computer. After that period the link is useless.
- Access Level:
- File Transfer: If you decide to give File Transfer capability to the Guest, you can limit this access to: Read only (download only), Read and write (download and upload) and lock user in home directory.
- Remote Control: If you decide to give Remote Control capability to the Guest, you can allow the Guest to view your screen but not have full control of the computer. Even if you grant Guests the ability to control your computer, you can limit this to the keyboard and/or mouse.
Finally you can always cancel an invitation at any moment. No, File Transfer is a BeAnywhere tool designed to work without the need to log in the remote computer.
After you click File Transfer you'll be asked to log in with your Administrator account or as a Guest. If you are a Guest some file access restrictions may apply depending on the permissions given to you by that computer's Administrator. Only one user can be connected simultaneously in Remote Control mode. The other users will get a "Busy" notification.
The limit for the other modes depends on the capacity of your Internet connection. The faster it is the better performance you will get and also more users will be able to connect simultaneously. BeAnywhere controls the number of users connected at the same time so that all get an acceptable performance. Yes, BeAnywhere works with any firewall without any configuration
When you install BeAnywhere, some antivirus/firewalls will request permission for BeAnywhere to communicate over the Internet. You must allow this in order for the service to work. Download the BeAnywhere console from here, install it, run it and select to create a new account. Enter the required information (name, email, etc.) and wait for a confirmation email with an activation link.
Use that link to activate your trial account.
Open your console and select to Install the BeAnywhere service. A quick wizard will guide you through the setup.
That’s it! Now you can access this computer from anywhere.
Login to your BeAnywhere console and confirm that you now have your computer listed and ready to access. Yes, BeAnywhere works with computers that have dynamically assigned IP addresses. You don’t have to worry about that. Download the BeAnywhere console from here, install it, run it and log in using the email address and password that was emailed to you when you have created your BeAnywhere account.
Click on the computer you wish to connect and then select the desired function (Remote Control, File Transfer, File Share, File Sync or Guest Invite). You will be prompted to log in with your Master Password or Guest account for that computer. By creating Guest accounts, you can allow someone to remotely access your computer.
You have total control over the Guest access permissions and you can disable their access at any time.
Guests are not able to view details of your BeAnywhere account or to create other Guests.
To invite a new Guest, do the following:
- Open your BeAnywhere console and login.
- Select your computer and click on Guest Invite. Click to connect.
- You'll be prompted to log in with your Master Password for that computer.
- Select NEW Guest, define username and password and the access permissions.
- The defined username and password is only known by you so you need to inform the Guest about their access information.
Remember that each Guest must have a different username (email address). BeAnywhere allows you to access your remote computer just as if you were sitting directly in front of it.
Download the BeAnywhere console from here, install it, run it and login.
Now select the computer you wish to control and click on Remote Control.
A connection to the selected remote computer will be established and you'll be prompted to log in with the Administrator account (or with one Guest account) for that computer.
You'll be able to control it with your mouse and keyboard just as if you were there. This is the password that you have configured when first installed the BeAnywhere service in your computer.
This password gives you full permissions to remotely access your computer.
No. At present, mapped networked drives are not supported by File Share. Troubleshooting Troubleshooting Possibly because BeAnywhere is not compatible with Fast User Switching enabled on your remote PC.
If there is already a user logged on to the computer you're trying to connect, you will probably get a black screen.
You can easily resolve this issue by making sure there is nobody else logged on to the computer or by simply disabling Fast User Switching.
To disable Windows XP Fast User Switching:
- Log in as an administrator to the Windows XP remote PC.
- Select Start, then Control Panel then User Accounts.
- Select the check box for "Change the way users log on or off."
- If it is not already selected, select the check box for "Use the Welcome screen."
Note: The "Use Fast User Switching" check box is unavailable until you select the "Use the Welcome screen" check box.
- De-select the check box for "Use Fast User Switching."
- Click Apply Options.
- Close the User Accounts window.
You can reset your Master password but you can't do it remotely. You really have to be in front of the computer where the BeAnywhere Service is installed.
To reset the Master password do the following:
- Double click BeAnywhere’s icon in the system tray (next to the PC clock). This will open the configuration.
- Click on the "Master Password..." button.
- Define your new password and click OK.
That's it. Now you can log in remotely with that Master password. By default, BeAnywhere won't let your computer to hibernate, guaranteeing that you always have access to it.
But if you want, you can turn off this feature. Just open the BeAnywhere configuration (double-click BeAnywhere's system tray icon, next to the PC clock), select "System" and uncheck the option "Prevent system from sleeping or hibernating".
Restart BeAnywhere and that's it. If you can't find a solution for your problem please contact our support team by clicking here: HelpBeAnywhere DRIVE usually starts automatically when you plug it in your USB port.
If it doesn't start, open "My Computer", locate the BeAnywhere DRIVE listed on your removable media drives and double click the BeAnywhere icon. The program will launch immediately. BeAnywhere checks that all conditions are met so you can use the software.
If it stops when checking configuration, make sure that you are connected to the Internet and that your antivirus/firewall is not blocking the access.
Getting Started Getting Started BASE takes just 2 minutes to set up and requires no training. Simply register for 14-day free trial account. After the quick, automatic setup is completed, you can immediately begin running support sessions. No, your customers join BASE support sessions as your guests, for no additional charge. When the session starts, the software installs automatically. To run a BASE session, the technician and the customer need:
- Windows® 2000 or later
- Internet connection
- Minimum of Pentium 450 with 128 MB of RAM
You can change the image that your customer sees on the BASE Customer Applet. First, log into your BASE Admin Area. Click Profile and select Company Logo.
You can also change the image that appears in the chat window and have it customized for each technician. In your BASE Admin Area, click Tech manager and select a technician. Currently, BeAnywhere only supports Windows 2000 or later. Providing Support Providing Support There are 4 different ways to start a session with a customer:
1. Generate a pin code or support link
i) Log into your tech console (download it from here) and click on Start New Session.
This will generate a pin code and a support link that are valid for 12 hours. You can chose which one to use to start the session.
ii) Direct your client to www.startcontrol.com.
To use the pin code, ask your client to enter the pin code and click to connect. This will start a download of a small applet that will be executed (but not installed) with your client's approval.
If you have decided to use the support link instead of the pin code, then all your client has to do is to click on that link to download and execute the applet.
The applet will establish a secure connection between the two computers and you'll be able to gain complete control over their computer.
2. Generate a calling card
The calling card is an applet that will never expire. It's a good solution, for instance, to give it to clients that require assistance very often. That way, you don't have to keep giving them pin codes or support links every time they need help.
3. Web site integration
You can integrate BeAnywhere with your web site. Please check the instructions in your Admin Area, under the Profile section.
This way your clients just have to click on a button located in your web site to start a new session.
4. Install BeAnywhere as a service in your client's PC
You have the option to install BeAnywhere as a Windows service in your client's PC. This way you can access that PC whenever you want, even when no one is attending it.
To install BeAnywhere as a service just select "My Computers" in your tech console and click on Add Computer. Generate the installation link and use it in your client's PC. If you really need to do it, double-click the BASE icon on the system tray and press the "Settings" button. In the new window, deselect the option "Lock Windows when session ends". Be however advised that on disabling the locking of the computer at the end of the sessions you are effectively turning off one extra security layer of the technology: the computer will be fully accessible to all the technicians registered on your BeAnywhere Support Express account, as well as to anyone with physical access to the computer, even if they do not know the Windows password. The Tech Console uses a traffic light system to identify the status of the connection between the technician and the client, which can influence the performance of the solution. Both the Response Time and the Loss Percentage registered in a session are now classified by severity and shown to the technician.
Green means a good performance - No problems are expected due to this indicator.
Yellow means that some performance decrease may occur.
Red The session is being disrupted by connection problems between the both parties.
What those two indicators mean?
- Response: It's the time that the information takes to travel between the Tech Console and the client's PC, or vice-versa. This value depends on the quality of the Internet connection in both machines, and also on the amount of traffic handled by the ISPs participating on the connection at a given moment (ex. Client ISP + Tech ISP or Client ISP + Intermediary ISP + Tech ISP). Hardware failures on both computers and on ISP devices can also hamper the connection.
Why it matters: This metric influence the responsiveness of the Remote Control feature (i.e.: the time between the moment the tech moves the mouse in the console and the moment that command is executed in the client computer - and the Tech Console screen is refreshed). The worse the network conditions are, the less good is the user experience.
- Loss: It's the percentage of lost packets during the time of the connection. This value depends on the quality of the Internet connection in both machines, and ideally should be zero even in slow connections. It can be influenced by hardware problems on the machines or with the ISPs participating in the connection. Bad networking is also a big factor (damaged cabling, poor quality signal on Wi-Fi networks…)
Why it matters: It has influence in the Remote Control user experience (less information correctly transmitted means a slower remote control, or problems with the refresh on the screen) and also on the speed of the File Transfer feature (because all the lost packages have to be resent until everything has been correctly received).
The status bar also shows two more values:
- UL: It shows the upload speed at a given moment.
- DL: It shows the download speed at a given moment.
A technician password can only be changed by the Administrator. Just log into your Admin Area, click Tech Manager and select the technician. There is no size limit on file transfers. When you start a session with a client, after the client's approval, a small applet is downloaded and executed (but not installed).
After the session, your client can simply delete the applet. Unlike the Applet used by the customer, the Calling Card has no expire date and can stay in the customer's computer indefinitely. The customer has to download it only once and then just reuse it whenever they need to contact your support service.
You should be aware that the customer can click on the Calling Card at any time, possibly resulting in out-of-hours calls or support time spikes. No, you can run as many sessions as you need. There's also no limit to the number of concurrent sessions, meaning that you can provide support to several clients at the same time.
Please note that the free version is subject to additional restrictions. Please check here for more information. There is no limit to the duration of a session. Take as much time as you and your customer need to resolve the problem. If you would like an alternative to using StartControl.com for getting your customers connected to you, please have a look at our Site Integration feature. Log into your Admin Area, click Profile and select Site Integration. Autologon works by asking the local user or the technician for valid credentials that can be used to logon on the remote machine, caching them on an encrypted format, and then setup the computer to automatically use those on the next reboot.
After usage, for security reasons, the username and password stored are securely erased from the system, and must be inserted again for a new reboot. This feature is available on both 32 and 64-bit operating systems and can be used on servers and applets, but requires administrative privileges, because it needs full access to Windows Registry.
Autologon can be restricted on corporate environments by the use of specific Group Policies or other means of control. On those cases, the restrictions must be lifted by the domain administrator of the remote network for this feature to work correctly. Billing questions Billing questions Yes, you can use our 14-day trial version. It’s a fully functional version and it includes 3 technician licenses that you are free to use for 14 days.
After the trial period you can keep using BASE for free. For more information about BASE free version, please check this page. To access to the latest pricing information, please consult this page. If you would like to prevent your subscription from auto-renewing, simply contact us before the subscription is due to renew and we will cancel the renewal. Technical questions Technical questions Remote computer (Server)
- Windows 7, XP, Vista, 2000, Server 2003 or later
- Always on" stable Internet connection (DSL, Cable, ISDN, etc.)
- Minimum of Pentium 450 with 128 MB of RAM
Local computer (the one that you will use to access the Server):
- Windows 7, XP, Vista, 2000, Server 2003 or later
- Minimum of Pentium 300 with 64 MB of RAM
- Internet connection
To run a BASE session, the technician and the customer need:
- Windows® 2000 or later
- Internet connection
- Minimum of Pentium 450 with 128 MB of RAM
Currently, BeAnywhere only supports Windows 2000 or later. When you start a session with a client, after the client's approval, a small applet is downloaded and executed (but not installed).
After the session, your client can simply delete the applet. There is no size limit on file transfers. On older hardware or less common configurations, some default Windows settings may interfere with the Beanywhere graphics driver, causing an increase in the CPU utilization especially after several minutes of usage. If you notice this, open the "Settings" window of the BeAnywhere Support Express Server component (double-click on the icon in the taskbar>choose "Settings"), and select "Enable advanced display optimizations (experimental)". It's recommended that you restart the computer after this procedure. Please restart the remote computer and assure that no RDP connection is established to the machine and that no other users are logged on. Terminal Services (a Microsoft Windows core technology, used by Fast User-Switching and Remote Desktop) causes in certain situations the corruption of information needed by remote control solutions like BeAnywhere. On those cases, the connection is correctly established but the BeAnywhere graphics driver cannot capture and send the remote screen to the console. You can use the Restart and Reconnect with Autologon feature to reboot the computer and assure a clean environment.
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