BeAnywhere – Get the latest beta versions straight from our labs

HOME

SOLUTIONS

PRODUCTS

BUY

SUPPORT

COMPANY

BeAnywhere Labs

Help us to improve. Download the beta version of BeAnywhere Support Express and enjoy the latest features before anybody else. In return, all we ask is your feedback. Positive and negative!

NEW BETA VERSION - BeAnywhere Support Express 3.95!

Once more, we keep pace with the needs of our clients, and release a new BETA version full of exciting features. A lot of improvements were made in the background while we tried to give more granular control to our userbase without taking out the simplicity that this solution is famous for. This BETA has passed a longer than usual QA certification, so we are confident that it will evolve to a stable version very soon. Download it and enjoy the several new tools and improvements!

Download BETA

New Features:

Console/Viewer:

NEW! Kill processes and act on services from System Info - Start, stop, restart and change the default startup type of services from the System Info tab, besides killing programs with the click of a button. Requires the last version of the BASE Agent or the applet (which has to be run with administration privileges).
NEW! Terms of Service in the applet - Helpdesk Centers can now define specific terms of service for the support session and require them to be accepted by the end-user on running the support applet. For convenience, we have included a default version that can be customized to the needs of each client.
UPDATED! Request information at the console - The request queue is now shown along with the other relevant information before the technician accepts the session. It is also possible to copy session details to the clipboard while it is occurring, by right-clicking on that session tab, on the bottom of the console.
NEW! Status page - The console has direct links to a new site, http://status.beanywhere.com, which presents real-time information about the health and load of the network infrastructure that supports BeAnywhere Support Express. It also measures the connection from your computer to the major BASE services, which can be useful to diagnose connection problems in your ISP.
NEW! Open log files from the application directly - Links were added on the Console, and also on the Applet (right-click on the BASE logo) to easily open the folder with the program log files.

Management:

NEW! NEW! Customizable expiration for PIN Codes and applet executables - PIN Codes can be valid up to seven days, while the applet executables can be configured to never expire.
NEW! The filename of the Applet is now customizable - You can change the default filename and you can even add (as a prefix) the name of department that has created the request.
NEW! Applet deletes itself at the end of the session - This behavior is configurable from the Admin Area.
NEW! More granularity on Admin Area access - Each technician can have different permissions on accessing Admin Area. The Administrator can choose a predefined profile or apply specific access rules to each section of the site.
UPDATED! Policies can be applied vertically to groups and subgroups of computers - Information (Customer Name, Customer Number, E-Mail, Description) and permissions (technicians with access, ability to start support requests) can be now added to groups and applied to all computers in the group and corresponding subgroups.
UPDATED! Mass uninstall on group deletion - When a group of computers is removed, the computers contained on the group or in subgroups belonging to that group can be moved to a parent group or simply deleted.
UPDATED! Find sessions related with all computers in a group - On "Management>My Computers>1. Computer List" it is now possible to search for all the sessions made to a specific BASE Agent or to a group of computers.

Please note:

In computers where you have already installed the BeAnywhere service (computers listed on “My Computers” tab), you’ll have to update the service manually to the new beta before you can enjoy the new features. Please use this installer

Straight from the lab

BeAnywhere Personal Edition - Improved Networking

2001-04-14

We will start rolling out a significant networking upgrade to the BeAnywhere Personal Edition architecture. This upgrade will dramatically improve the remote desktop speed in slow connections. The changes at the network level already started on our infrastructure and will be completely transparent to the users. Those who use the web console will start to enjoy the upgrades on the next week on all the new computers connected from that date, being able to notice a much faster remote access to the servers. The standard console and the server software for the computers already connected to the BeAnywhere Personal Edition network will be upgraded during a development cycle in May. As usual, all the upgrades on the BeAnywhere service are completely free of charge, even when new features are launched. Stay tunned!

2012-05-11: Consider yourself warned

2012-05-04: Setting it up as you wish

2012-04-27: Taking notes

2012-04-20: Templates to save you the trouble

2012-04-13: Send a survey; get valuable feedback

2012-04-05: Multiple ways to launch a remote support session

2012-03-30: Setting up an FTP connection

2012-03-23: Managing Technicians and Departments

2012-03-16: Chat away!

2012-03-09: File Transfer with no limits

2012-03-02: Sharing screens

2012-02-24: Reporting every step of the way