BeAnywhere – Free remote support and remote access solutions
 

BeAnywhere Labs
Help us to improve. Download the beta version of BeAnywhere Support Express and enjoy the latest features before anybody else. In return, all we ask is your feedback. Positive and negative!

NEW BETA VERSION - BeAnywhere Support Express 3.95!

Once more, we keep pace with the needs of our clients, and release a new BETA version full of exciting features. A lot of improvements were made in the background while we tried to give more granular control to our userbase without taking out the simplicity that this solution is famous for. This BETA has passed a longer than usual QA certification, so we are confident that it will evolve to a stable version very soon. Download it and enjoy the several new tools and improvements!

Download BETA



New Features:
Console/Viewer:
  • NEW! Kill processes and act on services from System Info - Start, stop, restart and change the default startup type of services from the System Info tab, besides killing programs with the click of a button. Requires the last version of the BASE Agent or the applet (which has to be run with administration privileges).
  • NEW! Terms of Service in the applet - Helpdesk Centers can now define specific terms of service for the support session and require them to be accepted by the end-user on running the support applet. For convenience, we have included a default version that can be customized to the needs of each client.
  • UPDATED! Request information at the console - The request queue is now shown along with the other relevant information before the technician accepts the session. It is also possible to copy session details to the clipboard while it is occurring, by right-clicking on that session tab, on the bottom of the console.
  • NEW! Status page - The console has direct links to a new site, http://status.beanywhere.com, which presents real-time information about the health and load of the network infrastructure that supports BeAnywhere Support Express. It also measures the connection from your computer to the major BASE services, which can be useful to diagnose connection problems in your ISP.
  • NEW! Open log files from the application directly - Links were added on the Console, and also on the Applet (right-click on the BASE logo) to easily open the folder with the program log files.

Management:
  • NEW! NEW! Customizable expiration for PIN Codes and applet executables - PIN Codes can be valid up to seven days, while the applet executables can be configured to never expire.
  • NEW! The filename of the Applet is now customizable - You can change the default filename and you can even add (as a prefix) the name of department that has created the request.
  • NEW! Applet deletes itself at the end of the session - This behavior is configurable from the Admin Area.
  • NEW! More granularity on Admin Area access - Each technician can have different permissions on accessing Admin Area. The Administrator can choose a predefined profile or apply specific access rules to each section of the site.
  • UPDATED! Policies can be applied vertically to groups and subgroups of computers - Information (Customer Name, Customer Number, E-Mail, Description) and permissions (technicians with access, ability to start support requests) can be now added to groups and applied to all computers in the group and corresponding subgroups.
  • UPDATED! Mass uninstall on group deletion - When a group of computers is removed, the computers contained on the group or in subgroups belonging to that group can be moved to a parent group or simply deleted.
  • UPDATED! Find sessions related with all computers in a group - On "Management>My Computers>1. Computer List" it is now possible to search for all the sessions made to a specific BASE Agent or to a group of computers.


Please note:

In computers where you have already installed the BeAnywhere service (computers listed on “My Computers” tab), you’ll have to update the service manually to the new beta before you can enjoy the new features. Please use this installer


Straight from the lab

New BASE Feature: The Panic Button
2012-01-27
BeAnywhere has recently launched a new version of Support Express: BeAnywhere Support Express 3.5. One of the numerous new enhancements available on the new version is the brand-new Panic Button, a groundbreaking remote support exclusive feature, straight from the BeAnywhere Labs.

The Panic Button main purpose is as a clear as it is useful: to prepare BeAnywhere remote support solution for the unexpected. This feature has been deliberately conceived to assist users in special circumstances, emergency situations that request full-throttle from your remote support solution. For instance, imagine a virus outbreak or a complete meltdown of the communication hardware. When facing an all hands on deck situation like those, a feature that will grant you the possibility to login an unlimited amount of simultaneous technicians it is the exact approach: and that is what the Panic Button provides. But not only that.

With the Panic Button feature, BeAnywhere provides users, Business Edition Users, the opportunity to unlock all of the Corporate remote support features, providing the necessary access to all of the BASE premium services. So, full man power and access to all BeAnywhere assistance tools, at a click of a button, for ten straight hours (ten hours straight per hit). That is what BeAnywheres Panic Button means.

When the ten hour period comes to an end, users will no longer benefit from the preceding features and the normal license standards will be replaced as originally were. Nevertheless, in case of necessity, users can obviously get more hits from the Panic Button: one can always request more Panic Button hits to BeAnywhere, thus having a remote support solution always prepared for any given situation.
 
2012-05-11: Consider yourself warned
2012-05-04: Setting it up as you wish
2012-04-27: Taking notes
2012-04-20: Templates to save you the trouble
2012-04-13: Send a survey; get valuable feedback
2012-04-05: Multiple ways to launch a remote support session
2012-03-30: Setting up an FTP connection
2012-03-23: Managing Technicians and Departments
2012-03-16: Chat away!
2012-03-09: File Transfer with no limits
2012-03-02: Sharing screens
2012-02-24: Reporting every step of the way
2012-02-17: Unattended Access for everyone
2012-02-10: Calling Cards: a business opportunity
2012-02-03: About Port Forwarding
2012-01-27: New BASE Feature: The Panic Button
2011-09-02: Remote Support and Remote Log Ins
2011-07-19: New Version - BeAnywhere Support Express 2.5
2011-04-27: Autologon and Windows Lock
2001-04-26: New Admin Area
2001-04-14: BeAnywhere Personal Edition - Improved Networking


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