BeAnywhere – Free remote support and remote access solutions
 

BeAnywhere Labs
Help us to improve. Download the beta version of BeAnywhere Support Express and enjoy the latest features before anybody else. In return, all we ask is your feedback. Positive and negative!

NEW BETA VERSION - BeAnywhere Support Express 3.95!

Once more, we keep pace with the needs of our clients, and release a new BETA version full of exciting features. A lot of improvements were made in the background while we tried to give more granular control to our userbase without taking out the simplicity that this solution is famous for. This BETA has passed a longer than usual QA certification, so we are confident that it will evolve to a stable version very soon. Download it and enjoy the several new tools and improvements!

Download BETA



New Features:
Console/Viewer:
  • NEW! Kill processes and act on services from System Info - Start, stop, restart and change the default startup type of services from the System Info tab, besides killing programs with the click of a button. Requires the last version of the BASE Agent or the applet (which has to be run with administration privileges).
  • NEW! Terms of Service in the applet - Helpdesk Centers can now define specific terms of service for the support session and require them to be accepted by the end-user on running the support applet. For convenience, we have included a default version that can be customized to the needs of each client.
  • UPDATED! Request information at the console - The request queue is now shown along with the other relevant information before the technician accepts the session. It is also possible to copy session details to the clipboard while it is occurring, by right-clicking on that session tab, on the bottom of the console.
  • NEW! Status page - The console has direct links to a new site, http://status.beanywhere.com, which presents real-time information about the health and load of the network infrastructure that supports BeAnywhere Support Express. It also measures the connection from your computer to the major BASE services, which can be useful to diagnose connection problems in your ISP.
  • NEW! Open log files from the application directly - Links were added on the Console, and also on the Applet (right-click on the BASE logo) to easily open the folder with the program log files.

Management:
  • NEW! NEW! Customizable expiration for PIN Codes and applet executables - PIN Codes can be valid up to seven days, while the applet executables can be configured to never expire.
  • NEW! The filename of the Applet is now customizable - You can change the default filename and you can even add (as a prefix) the name of department that has created the request.
  • NEW! Applet deletes itself at the end of the session - This behavior is configurable from the Admin Area.
  • NEW! More granularity on Admin Area access - Each technician can have different permissions on accessing Admin Area. The Administrator can choose a predefined profile or apply specific access rules to each section of the site.
  • UPDATED! Policies can be applied vertically to groups and subgroups of computers - Information (Customer Name, Customer Number, E-Mail, Description) and permissions (technicians with access, ability to start support requests) can be now added to groups and applied to all computers in the group and corresponding subgroups.
  • UPDATED! Mass uninstall on group deletion - When a group of computers is removed, the computers contained on the group or in subgroups belonging to that group can be moved to a parent group or simply deleted.
  • UPDATED! Find sessions related with all computers in a group - On "Management>My Computers>1. Computer List" it is now possible to search for all the sessions made to a specific BASE Agent or to a group of computers.


Please note:

In computers where you have already installed the BeAnywhere service (computers listed on “My Computers” tab), you’ll have to update the service manually to the new beta before you can enjoy the new features. Please use this installer


Straight from the lab

Remote Support and Remote Log Ins
2011-09-02
Remote support/access software essentially saves many companies a significant amount of money on their infrastructure and hardware costs, as just about any machine (no matter how underpowered) can connect to the network from any location in the world. If a business has a large number of mobile workers that are out in the field and who need constant access to the company’s internal resources, having remote access capabilities is a smart idea. Having remote access gives the companies employees flexibility as to when they can work on projects and where they can work on them from.

In order to use a remote support technology, installing a remote login host and client on the computers desired is all one needs to do. As an example, to access ones computer from home that’s at work, you would install a remote access program such as BeAnywhere on the work PC. A client program is then installed on the home-based PC or laptop so that one can login to their work computer any time they need to.

Remote access programs such as BeAnywhere are usually quite secure and fast. The disadvantages are that easy to use web-based programs have a cost associated on the the outset - but they are definitely worth it when you factor in increased efficiency and productivity.

The reasons why many companies set up remote access software for their employees to have secure access to internal company resources is obvious. By allowing their employees to work after company hours whenever they need to, projects get completed faster. It’s also very flexible, allowing most Internet-capable devices such as PDAs, smart phones or tablets to access the VPN you set remotely.

Web-based presentations and teleconferencing is easy to accomplish on the fly with remote workers who can use media and other data from wide varieties of sources. Remote support tools also assist in keeping security and safety in place within Virtual Private Networks, and protect sensitive information and thwart any attempts to infect the companies system with malicious software.

There are number of ways to access files on your host computer’s hard drive and on the LAN network it’s connected to remotely. Remote support tools like BeAnywhere provide secure and encrypted remote logins for remote users. It’s easy to buy and then install from the Internet, where you can choose personal or corporate professional versions depending on your needs. 

BeAnywhere offers its clients a free version which one can use lightly or as a free trial so that you can give the remote service a test drive before you buy it. By all means, we invite people to take advantage of this free version and we are confident you will enjoy our products.

 
2012-05-11: Consider yourself warned
2012-05-04: Setting it up as you wish
2012-04-27: Taking notes
2012-04-20: Templates to save you the trouble
2012-04-13: Send a survey; get valuable feedback
2012-04-05: Multiple ways to launch a remote support session
2012-03-30: Setting up an FTP connection
2012-03-23: Managing Technicians and Departments
2012-03-16: Chat away!
2012-03-09: File Transfer with no limits
2012-03-02: Sharing screens
2012-02-24: Reporting every step of the way
2012-02-17: Unattended Access for everyone
2012-02-10: Calling Cards: a business opportunity
2012-02-03: About Port Forwarding
2012-01-27: New BASE Feature: The Panic Button
2011-09-02: Remote Support and Remote Log Ins
2011-07-19: New Version - BeAnywhere Support Express 2.5
2011-04-27: Autologon and Windows Lock
2001-04-26: New Admin Area
2001-04-14: BeAnywhere Personal Edition - Improved Networking


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