The Unattended Access feature provided by BeAnywhere can be a very useful tool for both technicians and customers. The reason why is known by everyone, since it allows technicians to supply remote support to a computer without requiring the physical presence of the user. That possibility enables the swift resolution of any technical problem, from anywhere and at any time.

Like every technician knows, sometimes it is not possible to solve a problem during a single remote support session. So, instead of scheduling another remote support session for later, thus demanding full availability from the customer, it is easier for everyone to simply access the troubled computer without asking the client to be always there to open the door. This feature alone will allow the technician to continue to work on the problem and freeing, at the same time, the schedule of the customer. With the Unattended Access feature, there is no need to find a convenient time for both customer and technician. Any problem can be addressed at any time.

In order to be able to provide unattended access, the permission of the client is, obviously, mandatory. This process can be completed before, after or during a remote support session. After the permission is granted, the technician will have full access to that particular computer. And because the safety of our clients is our major concern, the clients will be always notified when their computers are being accessed by a technician, with all actions being logged for the client to see. Obviously, the client can also disable this feature whenever he desires.